Frequently Asked Questions |
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Need a quick answer? Search below to answer our most common questions without having to call.
Click on Pictures and Title Bars for More Information on given topic.
(Boxes around pictures and bold title bars indicate clickable topics) |
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Quote & Order Options |
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We are happy to provide a quote for any item (whether you see it listed on our website or not).
Quotes and orders can be placed:
via this website (at check-out simply type "QUOTE" in the Purchase Order/Quote box), via mail, fax or eMail using this Quote/Order Form
by calling our knowledgeable Customer Service Department at 888-732-0360 (M-F 8:30am-5:00pm) |
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Payment Options & Taxes |
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We accept Visa, MasterCard, American Express, Discover, and Pay Pal.
We also accept Purchase Orders with 30-day payment terms from Pre-Approved Government Agencies and businesses. For approval information, call our General Manager at (888)-732-0360.
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Quality, Service and Price Guarantee |
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Quality - We partner only manufacturers that provide high quality, inovative products!
Service - Expert Law Enforcement Embroidery On-Site, using state-of-the-art embroidery machines; Complete Alterations Department alters garments quickly while you wait; Free Patch Placement and Hemming on Garments Purchased at SPG! These are a few of our many Great Services!
Price - PRICE MATCH Buy with confidence! We constantly monitor our prices to ensure you are paying the best price we can offer. If you see an item advertised on another website or print material for a lower price within 10-days of purchase from SPG, we will match the price.
Click for Details
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Customer Service |
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Have a question not answered here? Call our Customer Service Department to speak with our knowledgeable representatives or use our customer service form by clicking here and we’ll respond to you within 24 hours.
Mon. through Fri., 8:30 a.m. - 5:00 p.m. EST 888-732-0360 |
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Shipping and Order Status/Tracking |
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When will I get my order? What is my order status?
Click here to understand estimate processing time, delivery costs & time. Also learn how to track the status of your order.
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Returns & Exchanges |
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Wrong size? Wrong style? Don't worry... Our return process is quick and easy.
30-Day Money Back Guarantee! |
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Agency Validation |
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Many items that we sell are ONLY for the use of sworn law enforcement personnel. If you require purchase of such and item, you will be prompted at check-out to print a validation form to be faxed to SPG.
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Size Charts |
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Not sure of your size? Our sizing section has multiple charts for men and women from many of our manufacturers. |
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Privacy & Security |
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We hate Spam as much as you do... so we never distribute, rent, or sell your personal information out to anyone outside our order processing channels.
We use the newest technology with 128 bit encryptions to provide 100% security with your online transactions.
Security Guaranteed! |
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About Us |
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Florida’s largest distributor of armor and 5.11 Tactical’s products opened in 1999 with a simple mission: In order to serve “The American Hero” so he can serve our communities, deliver in a timely fashion the highest quality products with the best possible service at a reasonable price |
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